FAQ / Frequently Asked Questions for Pro-Racing
- Do you have a store where I can view or try on items?
- Are all items on your website actually in stock?
- I am not sure about the size; how can I verify it?
- I have not received my order confirmation. How is that possible?
- Within what time can I expect my order?
- Who will deliver my order?
- How can I pay?
- How much shipping costs do I have to pay?
- Can I track an order that has been shipped?
- How can I change my order?
- Can I cancel my order?
- How can I exchange or return my order – or part of it?
- How do I get my money back if I return my order – or part of it?
Do you have a store where I can view or try on items?
Yes, in addition to our webshop, we have a physical store in Hillegom. In our store, we have a wide selection of items - that are offered on our website - available. These items can be viewed, tried on, and if they meet your requirements, taken home immediately.
Are all items on your website actually in stock?
Unfortunately, due to the size of our assortment, we cannot have all products in stock. We have selected items that have the highest demand and best fit the Dutch market. Items that are not in stock with us are generally available at the manufacturer. The delivery time then averages 5 - 10 working days.
If you have a question about the stock status of a product, it is best to email us, WhatsApp us (06-17858383), or call us (0252-527790).
If you need an item that is not in stock urgently, there is often the possibility to have it shipped with expedited shipping from the manufacturer to us - or in some cases, directly to you. Delivery can often occur within 1-2 working days. Please contact us for this.
I am not sure about the size; how can I verify it?
Most products that depend on size have a size chart included. This can be found under the “download” link in the detailed product description. Please note that each brand has its own sizing, and some brands differentiate between US and UK sizes.
If you have doubts about a certain size, feel free to contact our customer service.
I have not received my order confirmation. How is that possible?
It may happen that your order confirmation ends up in the 'Spam or Junk Email' folder of your email account. Therefore, we kindly ask you to check these (or similar) folders first before contacting us about the status of your order.
Within what time can I expect my order?
If the ordered item is in stock, it will be shipped as soon as possible, usually within 1 - 2 working days. If the item is not in stock and the delivery time is longer than 10 working days, we will inform you by phone or email. If the item cannot be delivered within 30 days, we will notify you by phone or email, and if you do not agree with the new delivery date, you can cancel the purchase agreement free of charge at that time.
If you have chosen to pick up the order at our store in Hillegom, we always advise you to wait for a message from us before coming to our store. This prevents potential disappointment, as we do not have all items in stock.
Domestic shipments made by iDeal or prepayment are carried out by DHL. When the shipment is on its way, you will automatically receive an email from DHL with the tracking code with which you can track your shipment via www.dhl.nl.
Please note: DHL requires a signature on receipt, so it is very important that someone is present at the delivery address. Deliveries to a P.O. box are not possible.
Domestic cash-on-delivery shipments are executed by PostNL. This method of shipping cannot be tracked online. To check the status of your shipment, you can contact our customer service.
Please note: since payment must be made directly to the driver for a cash-on-delivery shipment, it is crucial that someone is present at the delivery address. Deliveries of cash-on-delivery shipments to a P.O. box are not possible. PostNL requests that you pay the cash-on-delivery amount (approximately) exact.
International shipments are also carried out by PostNL. This method of shipping cannot be tracked online. To check the status of your shipment, you can contact our customer service.
Please note: PostNL requires a signature on receipt, so it is very important that someone is present at the delivery address. Deliveries to a P.O. box are not possible.
If the shipment is returned to us because no one was home multiple times to receive it, we are obliged to charge the usual shipping costs again. This applies to all the above shipping methods.
Pro-Racing reserves the right to choose another mode of transportation without giving a reason.
For orders from the Netherlands, we offer the following payment options:
- iDeal, credit card, Klarna pay later, Klarna pay now, PayPal & Apple Pay
- Prepayment (with your order number)
- By card or cash (only possible when picking up in our store)
For orders from abroad, we offer the following payment options:
- PayPal, credit card, Apple Pay, SOFORT Banking, KBC/CBC Payment Button, Belfius Direct Net & Giropay
- Prepayment (with your order number)
- By card or cash (only possible when picking up in our store)
For international payments, you will need our IBAN and BIC details, which are as follows:
Bank name: Rabobank
Place: Hillegom
IBAN: NL43RABO0117384801
BIC / SWIFT: RABONL2U
or
Bank name: ING Bank
Place: Hillegom
IBAN: NL28INGB0009694375
BIC / SWIFT: INGBNL2A
If you choose to pick up the product in the store, you will also pay for the order in the store, either in cash or by card. Unfortunately, it is not possible to pay for an order online and then pick it up in the store.
How much shipping costs do I have to pay?
Netherlands
- Mailbox shipping: shipping costs €3.95*
- Order amount up to €100.00: shipping costs €7.95
- Order amount from €100.00: shipping costs FREE
*Applies to all products with low weight and relatively small dimensions. For example, think of sticker sheets, helmet screw sets, cables, balaclavas, gloves, some merchandise, etc. In summary; if it fits through the mailbox, you only pay €3.95 for shipping.
Belgium, Luxembourg, Germany, England
- Order amount up to €150.00: shipping costs €11.95
- Order amount from €150.00: shipping costs FREE
Shipping of products from our webshop to other countries
- Inquire about the possibilities
Note: for shipping the large and/or heavy products listed below, we charge a surcharge!
- Seats in the categories Motorsport and Tuning
- Pit boards (except for letters)
- Sim products complete + bases
- Sparco monitor / TV support
- Office chairs (except for accessories)
Surcharge for large and/or heavy products
- Netherlands: €14.95
- Belgium, Luxembourg, Germany, England: €24.95
- Other countries: inquire about the possibilities
Partial delivery upon request
Good to know: when an order needs to be shipped in parts at the request of the customer, the additional shipping costs are to be borne by the customer.
Can I track an order that has been shipped?
Generally, our shipments are carried out by DHL Parcel. These can be tracked online from the moment they are shipped via www.dhlparcel.nl. The required tracking code is automatically sent by DHL to the email address provided during the ordering process. If you have not received a tracking code, first check your spam folder. If you do not find the code there either, please contact our customer service.
If you want to change the order, this is possible until the package has been shipped. Please contact us as soon as possible. This can be done by email or phone.
If you have changed your mind after placing the order and want to cancel it, please contact our customer service as soon as possible. This can be done by email or phone.
How can I exchange or return my order – or part of it?
If you are not (completely) satisfied with your purchase or have ordered the wrong size, we can exchange your order once without cost. The shipping costs from the delivery address to Pro-Racing must be paid by you. Items that are not part of our standard assortment and were therefore ordered at the customer's request cannot be returned or exchanged.
Returns must be communicated in advance by means of an email stating a clear reason why the item needs to be returned or exchanged. We will usually respond to this email within 1-2 working days. A copy of this email must be included with the return shipment.
Returns can be addressed to:
Pro-Racing
Returns Department
Satellietbaan 13C
2181 MG Hillegom
How do I get my money back if I return my order – or part of it?
If you return the product within 14 days - taking into account our return procedure - and do not want a new copy, you can choose to request a refund of the purchase amount.
As stated in our terms, we adhere to the statutory refund period of a maximum of 14 days. However, once your return has been approved by us, we strive to refund the amount within 5 working days. We use our payment service provider Mollie for this. The amount will always be refunded to the same account from which you made the payment.